DelhiDesk Insurers have invested in value-added services to better engage with health policy subscribers by offering an annual complimentary health check-up. However, many policyholders are not aware of this feature and those who do know about it may ignore it due to perceived hassles. An article in Live Mint detailed the user experience of an individual who decided to avail of the free health check-up offered by one of the largest private sector general insurers. While the customer service was helpful, the health package itself was basic and omitted several tests. The selection of lab and blood collection was also problematic, with a lack of well-known national chain laboratories, and the assigned lab was not the one initially selected. Additionally, there were issues with the personal declaration form and the lab’s handling of the medical report. The article highlights the importance of insurers aligning the interests of various stakeholders and managing the experience more effectively.

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Here is the news bullets sorted by team.

πŸ‘‰ Insurers have invested in value-added services to engage with health policy subscribers.
πŸ‘‰ Many health insurance policies provide for an annual complimentary health check-up, but policyholders are often unaware or ignore it.
πŸ‘‰ The author tested the user experience of a free health check-up provided by a large private sector general insurer.
πŸ‘‰ The mobile app had no mechanism to book an appointment, but customer care was helpful.
πŸ‘‰ The free package was basic and omitted several tests, not designed as an annual wellness program.
πŸ‘‰ The selection of lab and blood collection was a challenge, with limited options and confusion over which lab was assigned.
πŸ‘‰ Blood work was professional, but the personal declaration form was incomplete and alcohol intake values were altered.
πŸ‘‰ The lab sent the reports to the wrong email address with the subject “Medical reports for Life Application,” causing concern over privacy and accuracy.
πŸ‘‰ Insurers should align the interests of various stakeholders and manage the user experience better by removing surprises and making the process more predictable.

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