MG EV Car Buyer Vijay Dhingra Shared Nightmare Experience With Faulty System. Company Saying No Warranty.

Electric vehicles (EVs) are often considered the future of sustainable transportation, offering eco-friendly alternatives to traditional fuel-based cars. However, for Vijay Dhingra, his experience with MG Motors has turned into a nightmare, raising serious concerns about warranty policies, customer support, and the overall reliability of EVs in India.

The Beginning: A Dream Car Turns into a Disaster

In September last year, Vijay purchased an MG ZS EV, excited to join the EV revolution. However, just a month later, in October, his vehicle unexpectedly displayed a “Vehicle Control System Fault” while parked in his office lot, refusing to move. The car was then towed to an MG-authorized service center in Bengaluru, where his ordeal began.

104+ Days Without a Car: A Timeline of Frustration

Vijay’s MG ZS EV has been stuck at the service center for over 104 days, with no proper resolution. His frustration is compounded by MG’s lack of transparency, refusal to honor the warranty, and alarming statements about the car’s safety. Here’s a breakdown of what happened:

1. 30 Days of Uncertainty – Initially, MG was unable to diagnose the issue for an entire month. Vijay waited without any updates.
2. Blame Game Begins – After a long delay, MG claimed that water had entered the battery, demanding a battery replacement costing ₹13 lakhs—an amount shockingly close to the price of a new car.
3. Warranty Voided Without Justification – Despite the car being under an 8-year battery warranty, MG voided the warranty without providing a detailed diagnostic report, leaving Vijay stranded.
4. Temporary Fix, No Assurance – After months of back and forth, MG suddenly claimed the car was “working”, but only as a temporary fix. They still refused to honor the warranty.
5. Safety Concerns Ignored – A service representative allegedly told Vijay that his car could explode if driven, yet MG offered no real solution or responsibility.
6. No Accountability from MG – Despite 50+ emails and numerous phone calls, MG neither provided a conclusive diagnostic report nor took responsibility for the vehicle’s long-term reliability.

A First-Time Car Owner’s Worst Nightmare

For Vijay, this car was more than just a vehicle—it was a milestone purchase, the result of years of hard work and savings. Like many forward-thinking buyers, he chose an EV to embrace modern technology and sustainability, but instead, he has been left with an unusable, potentially dangerous vehicle and zero support from MG Motors.

To make matters worse, he is not alone. Multiple MG owners have come forward with similar horror stories—warranty refusals, ignored complaints, and unreliable repairs. This raises a crucial question: How can customers trust a company that refuses to stand by its own products?

Key Issues with MG’s Handling of the Case

1. Lack of Transparency – No diagnostic reports despite repeated follow-ups.
2. Unfair Warranty Denial – MG arbitrarily voided a crucial 8-year warranty.
3. No Safety Assurance – A vehicle allegedly at risk of explosion was returned to the owner with no accountability.
4. Poor Customer Service – Despite 50+ emails and months of waiting, no clear solution was offered.
5. Growing List of Complaints – Many MG customers have faced similar struggles, indicating a systemic issue.

The Bigger Picture: Should You Buy an MG EV?

Vijay’s experience is a wake-up call for EV buyers in India. While electric vehicles are undoubtedly the future, after-sales service and manufacturer accountability must be held to high standards.

MG’s handling of this case raises serious doubts about its customer service, warranty policies, and ethical business practices. If a company refuses to honor its own warranty and leaves customers stranded for months, can it truly be trusted?

Final Thoughts: A Fight for Fair Resolution

Despite months of frustration, Vijay refuses to give up. He is not asking for anything unreasonable—just a fair resolution, accountability, and assurance that his car is safe to drive.

His case serves as a warning for all car buyers: Do thorough research on a company’s after-sales service, warranty policies, and customer reviews before making a purchase, especially in the evolving EV market.

If MG does not address such concerns, it risks losing the trust of potential customers and damaging the credibility of the EV industry in India.