Hyundai is not responsible for dealers being dropped, Delhi Consumer Commission told .

Consumer Dispute Over Vehicle Booking Amount

In a recent ruling, the Delhi State Consumer Disputes Redressal Commission addressed a complaint involving an authorized dealer who failed to deliver a vehicle after receiving a booking amount of ₹3.32 lakhs.

Background of the Case

The commission, led by chairperson Justice Sangeeta Lal Dhingra and member JP Aggarwal, reviewed an appeal against the Delhi District Forum’s January 2015 decision. The forum had held Hyundai Motors India responsible for the breach of promise due to the dealer’s failure to deliver.

Refund and Liability Issues

The commission ordered the dealer to refund the booking amount along with ₹10,000 in costs. However, the consumer appealed, citing the dealer’s closure and lack of a current address, asserting that Hyundai Motors and its Customer Relations Office should be held accountable.

Commission’s Conclusion

The commission concluded that there was no contractual relationship between the consumer and the manufacturer, as the booking amount was not transferred to Hyundai. Thus, the appeal was dismissed, confirming that the manufacturer could not be held liable for the dealer’s actions.

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