HDFC Bank has informed its customers that several digital and support services will be temporarily unavailable for seven hours later this month. The interruption will begin at 11 p.m. on 22 August and continue until 6 a.m. on 23 August as the bank carries out scheduled system maintenance. Officials say the upgrade is necessary to enhance security and improve user experience.
In a notice sent to account holders, the bank advised customers to complete urgent transactions ahead of the maintenance window. HDFC Bank explained that the downtime will allow engineers to update back-end systems and test new features designed to streamline digital operations. Similar maintenance exercises are routinely undertaken by financial institutions to keep pace with evolving technologies.
During the seven-hour period, phone banking interactive voice response (IVR), email support and responses on social media channels will not be available. Customers will also be unable to use WhatsApp chat support, net banking and mobile banking. Physical services such as ATM withdrawals and card payments are expected to function normally, so basic transactions can still be carried out.
The bank emphasised that account balances, fixed deposits and other financial arrangements will remain secure and unaffected. A 24×7 emergency helpline number will continue to operate for critical issues. However, customers may experience delays in routine inquiries and should plan accordingly.
This short maintenance window underscores how banks are upgrading their infrastructure to deliver faster and more secure services. By notifying customers in advance, HDFC Bank hopes to minimise disruption. Users are encouraged to schedule fund transfers, bill payments and other online activities outside the specified hours to avoid inconvenience.
- HDFC Bank will conduct system maintenance from 11 p.m. on 22 August until 6 a.m. on 23 August.
- Digital services affected include phone banking IVR, email and social media support, WhatsApp chat, net banking and mobile banking.
- The bank says the upgrade will improve security and customer experience and urges users to plan important transactions ahead of time.
- ATM withdrawals and card payments will continue to work, and accounts will not be blocked during the maintenance window.
- A 24×7 helpline will remain available for urgent issues, but routine inquiries may be delayed.
