DelhiDesk The Biden administration plans to introduce new regulations that would require airlines to compensate passengers and cover expenses such as meals and hotel accommodations in case of significant delays or cancellations caused by the airline, beyond a ticket refund. Transportation Secretary Pete Buttigieg stated that passengers should not be responsible for costs incurred due to airline-caused cancellations or delays, which includes mechanical issues with the plane or lack of a crew. The new rules aim to improve customer service and come just before the peak summer travel season. However, there is no clarity on when the new rule will be published, as the rule-making process can take months or years. Airlines for America, which represents the biggest carriers, responded by saying that airlines have no incentive to delay or cancel flights and that more than half of cancellations in 2022 and 2023 have been caused by “extreme weather” or air traffic control outages. The Transportation Department created an online dashboard last summer to pressure airlines to improve customer service, and the 10 largest US airlines promised to provide cash or vouchers for meals if a cancellation causes a three-hour wait for another flight, and nine of them promised to pay for accommodations for passengers stranded overnight.
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👉 The Biden administration is set to introduce new regulations that will require airlines to compensate passengers and cover expenses in case of a significant delay or cancellation caused by the airline.
👉 The rules aim to improve customer service and would be the first to require airlines to provide compensation beyond a ticket refund.
👉 Transportation Secretary Pete Buttigieg stated that passengers should not be responsible for costs incurred due to airline-caused cancellations or delays.
👉 Airlines for America, which represents the biggest carriers, said airlines have no incentive to delay or cancel flights.
👉 After widespread flight disruptions last summer, the Transportation Department created an online dashboard to pressure airlines to improve customer service.
👉 The 10 largest US airlines promised to provide cash or vouchers for meals if a cancellation causes a three-hour wait for another flight.
👉 Questions arose again around reimbursing consumers for out-of-pocket costs after Southwest Airlines canceled nearly 17,000 flights during a December meltdown in service.
👉 The Transportation Department says it is working with the airlines to reduce cancellations and delays this summer.
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