Customer Backlash Against Ola Electric CEO
The recent comments by Ola Electric CEO Bhavish Agarwal have ignited a wave of criticism from dissatisfied customers. Responding to a tweet questioning the company’s service quality, Agarwal challenged the critic to assist the company or focus on “real customer problems.” This reaction has led to further frustration among users facing service issues.
Concerns Over Service Quality
Ola Electric’s service quality has come under scrutiny before. An incident in Karnataka involved a customer setting fire to a showroom after unresolved issues with his electric scooter. Complaints have been echoed by others, including a Bengaluru woman who has filed a formal complaint under the Consumer Protection Act for inadequate service and unresolved scooter problems.
Declining Market Share
Ola Electric’s struggles are reflected in its declining market share, with September sales dropping to 23,965 units—the lowest of the year. This marks the second consecutive month of declining sales, raising concerns about the company’s future following its recent IPO. As customer dissatisfaction grows, Ola Electric faces mounting pressure to improve its service and regain trust.
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Summary at glance
Ola Electric CEO Bhavish Agarwal faced backlash for his dismissive response to customer criticism regarding the company’s poor service quality. Customers expressed frustration over ongoing scooter issues, with one even setting fire to a showroom due to unresolved problems. Complaints have surged, prompting one woman to file a complaint under consumer protection laws. Meanwhile, Ola Electric’s market share continues to decline, marking its lowest monthly sales figures since its 2017 inception.
Superfast News Coverage by DelhiBreakings.com team.
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