The US Embassy in India tweeted, “Attention! Our customer service center is migrating to a new platform. Customer calls and appointment bookings will be suspended from July 26-28. Fee payment services will be suspended from July 25-28. All services will resume on July 29.”
In other news, United States Ambassador to India Eric Garcetti recently stated that the wait time for first-time tourist visa interviews has been reduced by more than 50%. He also mentioned that the goal for 2023 is to process at least one million visas.
Speaking at IIT Delhi, Garcetti highlighted the progress made in visa processing, stating that the US Mission in India is currently processing visas faster than ever before. He said, “We’re already doing this. We’re currently processing more visas, faster, than the US Mission in India ever has before. We have set a goal for ourselves to process at least a million visas in 2023, and we’re already more than halfway towards reaching that goal.”
Garcetti emphasized the need to expand operations in order to remove barriers that hinder qualified travelers from experiencing the United States. He mentioned that they will continue to invest in expanding the visa operations and broadening the team. The US Ambassador said, “We’ll find innovative solutions to streamline the visa process, such as reducing the need for in-person interviews, which allows consular teams around the world to assist in processing visas for the growing number of Indian travelers.”
Starting July 29, applicants can reach the Embassy’s customer service center at the new email address, support-india@usvisascheduling.com. For more information, applicants can visit the USTravelDocs website.
**Summary:**
★The US embassy in India is shifting its customer service center to a new platform.
★Customer calls and appointment booking will be suspended from July 26-28, and fee payment services will be suspended from July 25-28.
★The services will resume on July 29.
★United States Ambassador to India, Eric Garcetti, announced that the wait time for first-time tourist visa interviews has been reduced by more than 50%.
★The goal for 2023 is to process at least one million visas.
★Garcetti highlighted the progress made in visa processing and emphasized the need to expand operations to remove barriers for qualified travelers.
★Starting July 29, applicants can reach the Embassy’s customer service center at the new email address, support-india@usvisascheduling.com.
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