The customers of the public sector Punjab National Bank have suffered a major setback. PNB is coming up with a new rule from 1st May. If you do not have enough money in your account and still withdraw from ATM, then you will have to pay the charge. Information about this has been given by sending messages to the customers on behalf of the bank. Apart from this, information about this has been given on the website of the bank.
As per the information given on the PNB website, 10+ GST will be applicable for failed domestic ATM cash withdrawal transactions due to insufficient funds in your account. However, this failed transaction must be due to insufficient balance. If the transaction fails due to any other reason and there is sufficient balance in the account then no charge will be deducted. The bank will implement this rule from 1 May 2023.
Guidelines regarding PNB failed transaction.
According to the guidelines of Punjab National Bank, if a transaction fails and a complaint is made, the problem will be resolved within 7 days of the complaint. If the failed transaction is reported within 30 days from the transaction date and there is a delay, the customer will get a compensation of Rs 100 per day. Any complaint related to failed transaction on customer relation number 0120-2490000 toll-free number- 18001802222, Can be done on 1800 103 2222.
PNB preparing to revise debit card charges
Significantly, PNB is changing the debit card and prepaid card issuance fees and annual maintenance charges. If you make payment through POS and Debit card while shopping and there is no balance in the account and the transaction fails. Even in this situation, the bank plans to levy penalty on e-commerce transactions.
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