Everyone buys some or other things online or offline in everyday life. While shopping, shopkeepers often sell some such products to the customer, either of inferior quality or their expiry date is over. When you return these goods, the company refuses to take back that product. But let us tell you that the consumer has his rights. Due to this, the company cannot refuse to withdraw or replace these defective products.
The government has given many rights to the consumers for the redressal of problems. National Consumer Helpline Portal was also launched to inform consumers and deal with fraud. You can complain if you also feel that someone has tried to cheat or forgery while buying goods with you. Along with demanding compensation from them, you can also replace the substandard product with a new product.
Call helpline number
The Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution provides helpline number 1915 to consumers. Through this national consumer helpline, any complaint can be registered between 8 am to 8 pm. There is also an app of the National Consumer Helpline, i.e. NCH, through which complaints can be lodged. Consumers can also register their complaints through the Umang mobile application. If you want, you can also get solutions to your problems by sending an SMS to 8800001915. The Consumer Affairs Ministry also runs a Twitter account named ‘Jago Grahak Jago’. Through this also, you can register your complaint.
How to register a complaint online?
If you want to file a complaint online, then you have to log in to the NCH portal https://consumerhelpline.gov.in/. After that, click on online registration on the portal, and create an account. You can register your complaint by creating an account. Under the Consumer Protection Act 2019, every customer, i.e. consumer, has the right to if service is deficient due to a substandard product, he can put the company in the dock if he suffers any kind of loss.